Deal Redemption Help
Having trouble using a GPC Partner Deal?
Most deal issues can be resolved quickly. Follow the checks below, or report the issue to GPC and we'll help you with the next step.
Before contacting support check:
Is your GPC Pack currently active?
Some GPC Partner Deals are available only while your eligible GPC Pack access is active. Check the validity period shown in your GPC account or pack details. Need help with your pack? → Payment & Pack Support
Is your pack eligible for the deal?
Not every deal may be available with every GPC Pack. Open the individual Partner Deal and check the Eligible GPC Packs section before redeeming. → Browse GPC Partner Deals
Is the offer still valid?
Check the deal's: start and expiry dates; available days or times; participating locations; redemption limits; and other offer conditions. If the offer is marked Expired, it can no longer be redeemed.
Is your chosen branch participating?
Some GPC Partner Deals may apply only to selected branches or online locations. Check the Where to Redeem section of the Partner Deal before visiting.
Did you follow the redemption instructions?
Each GPC Partner Deal should clearly explain how to redeem it. Depending on the offer, you may need to: open the eligible deal in your GPC account; show your valid GPC deal pass, code, or redemption screen; tell the participating business that you are using a GPC Partner Deal; and present the required information before payment. Always follow the instructions shown on the individual deal page.
Are there any exclusions or minimum-spend requirements apply?
Some offers may have conditions such as: minimum purchase amount; selected products or services only; one redemption per customer; selected branches; specific days or times; advance booking; not valid with other promotions; or other partner conditions. These should be clearly displayed under Deal Terms before you redeem.
If a GPC Partner cannot honour the deal
- If you followed the published redemption instructions but the participating GPC Partner could not honour the offer, you can report the issue directly to GPC. You do not need to resolve the matter with the business on your own. Please send us: your full name; registered email address or mobile number; GPC Pack used; GPC Partner name; branch or location; date and approximate time; deal you attempted to redeem; brief description of what happened; and screenshot of the deal or relevant receipt, where available.
GPC will review the information provided and, where appropriate, coordinate with the GPC Partner to clarify the offer or redemption issue.
The Staff Did Not Know About the GPC Deal
- Sometimes a redemption issue may happen because a staff member is unfamiliar with a current promotion. If this happens: politely show the official GPC Partner Deal on your phone; check that you are at a participating branch; check that the deal is still active; and ask whether a supervisor or manager can assist. If the deal still cannot be honoured, report it to GPC.
- Please do not argue with staff or disclose unnecessary personal information. GPC can follow up with the Partner where appropriate.
The Discount Was Not Applied Correctly
- If you believe the wrong discount or benefit was applied: Check the exact offer shown on the GPC Partner Deal page first. If it still appears incorrect, send us: Partner name; branch; date; original transaction amount; discount or benefit expected; amount actually charged; and receipt or transaction proof, where available.
I Already Paid Before Showing My GPC Deal
- GPC Partner Deals should normally be presented according to the redemption instructions shown for that offer. If the deal requires presentation before payment, the Partner may not be able to apply the discount retrospectively. Check the individual deal terms first. If the instructions were unclear or incorrect, let GPC know so we can review the listing.
My Deal Is Showing in GPC but the Partner Says it Has Expired
- Please take a screenshot showing the deal status, validity date, and Partner details. If the information displayed by GPC appears inconsistent with what the Partner has advised, report it to us.
- We want the information shown on GPC to be accurate and useful. Reports like this also help us identify offers that may need to be updated.
I Cant Access MY GPC Partner Deals
- If you cannot open or access a deal, first check: your GPC Pack is active; you are signed into the correct account; your internet connection is working; and the deal is eligible for your pack.
How Do I know Which Deals I can Use?
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Each GPC Partner Deal should clearly display:
Offer : What discount or benefit you receive.
Eligible GPC Packs :Which packs can access the offer.
Where to Redeem: Participating branches, locations, or online availability.
Validity: When the offer starts and expires.
How to Redeem: The steps you need to follow.
Terms & Exclusions : Any restrictions that apply.
How Do I know Which Deals I can Use?
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Each GPC Partner Deal should clearly display:
Offer : What discount or benefit you receive.
Eligible GPC Packs :Which packs can access the offer.
Where to Redeem: Participating branches, locations, or online availability.
Validity: When the offer starts and expires.
How to Redeem: The steps you need to follow.
Terms & Exclusions : Any restrictions that apply.
Help Us Keep GPC Deals Clear and Reliable
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We want GPC Partner Deals to provide genuine value and be easy to understand and redeem.
If an offer is:
unavailable; incorrectly described; refused at a participating location; showing the wrong validity date; difficult to redeem; or different from the published terms,
please let us know.
Important
GPC Partner Deals are subject to the individual Partner’s published terms, eligibility, availability, participating locations, validity period, and exclusions.
If the information displayed by GPC appears incorrect or a published offer cannot be redeemed as stated, please report it to GPC so the issue can be reviewed.
